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Delivery

Delivery Policy

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  • Delivery charge summary:

    • Free for all orders over £50 (taking into account any discount code reductions)​. If your discount code brings your total purchased to under £80, the delivery fee will apply.

    • Delivery charge for purchasing standard 750 ml bottles coming to less than £50 is £10.00 across mainland UK.

    • Free delivery for all tasting packs. These are sent separately from 750ml bottles and may arrive at a different time if ordered together.

  • Ruta40 delivers across mainland UK. The delivery charges are for for mainland UK. If you reside outside this area please contact hello@Ruta40.com and we will calculate alternative shipping costs and timeframes.  

  • We endeavour to deliver across mainland UK within 5 working days (not including Saturday and Sunday).

  • If our courier tries to deliver your wine but you are not at home, we will leave the wine in a location per your instructions. If you haven't left instructions with us your wine will likely be left with a neighbour who is over 18 or taken back by the courier. If you agree to have your wine left in an unsecured location (e.g. porch, neighbour, in the dustbin), responsibility for completed delivery passes to you and we will accept the assurance of our courier that delivery has been completed.

  • If, in the unlikely event, your order or part of your order is broken in transit, we will issue a refund for the broken items or arrange a replacement. Should your order arrive damaged we ask that you note down the damage and contact us as soon as possible at hello@Ruta40.com. 

  • If the wrong products are delivered to you in error, we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charge in this case. 

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Return & Refund Policy

  • If, in the unlikely event, wine is "off" please contact us at hello@Ruta40.com and we will replace it. The issue would need to be reported to us within 1 month of your original order.

    • It is worth noting that many older wines can have corks that crumble and contain sediment which is a natural part of wine ageing. This doesn't mean the wine is off / has turned. 

    • Please store your wine at a cool consistent temperature, not near anything hot (ie a radiator, oven, on a windowsill) and preferably on its side, to optimise wine ageing. 

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